Privacy
Policy.
Who We Are
AIRLIVING LLC, doing business as Outbound Engine ("we," "us"), is the controller of personal information collected through this website and through our custom-build and operations engagements. Our address is listed at the bottom of this page.
Information We Collect
- Information you provideName, email, phone number, agency name, notes, and other details you submit through our contact form, discovery-call booking, free-campaign request, or direct email.
- Booking dataThe date, time, and timezone of any discovery call you schedule, together with your contact and meeting-preference details.
- Technical dataIP address, device and browser type, referring page, and pages viewed — collected automatically by our hosting and analytics providers.
- Client-processed dataWhen we build or operate an outbound system for an agency, we may process personal information of that agency's end-recipient contacts (name, business email, company, role) strictly on the agency's behalf and under its instructions.
How We Use Information
- Respond to inquiries and schedule discovery calls.
- Scope, deliver, and support engagements you request.
- Send transactional messages (booking confirmations, invoices, service updates).
- Operate, secure, and improve the website and our services.
- Meet legal, tax, and accounting obligations.
We do not sell personal information. We do not use the contact information you submit here to add you to third-party marketing lists.
Legal Bases (EEA / UK)
Where the GDPR or UK GDPR applies, we rely on: (a) your consent, for optional communications; (b) performance of a contract, to deliver services you request; (c) legitimate interests, to operate and secure our site and respond to inquiries; and (d) legal obligation, where required.
Sharing With Third Parties
We share personal information only with:
- Infrastructure and tooling providers that host our site, database, email, and analytics.
- Professional advisors (legal, accounting) under confidentiality obligations.
- Authorities where required by law or to protect rights, safety, and property.
- A successor entity in connection with a merger, acquisition, or asset sale.
A current list of subprocessors is available on request from the contact address below.
Cookies and Analytics
This site uses a small number of cookies and similar technologies for essential functionality (session, security) and for aggregate analytics. You can control cookies through your browser. Disabling non-essential cookies will not prevent you from using the site.
Data Retention
- Inquiries and bookingsRetained for up to 24 months from last contact, then deleted or anonymized.
- Engagement recordsContracts, invoices, and delivery records retained for the period required by applicable tax, accounting, and legal rules (typically 7 years).
- Website logsServer and analytics logs retained for up to 12 months.
- Client-processed dataRetained and deleted according to the instructions in the applicable client agreement or Data Processing Addendum.
Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information — including access controls, encryption in transit, and isolation of sending infrastructure per client. No system is perfectly secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.
We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will delete it.
International Transfers
We are based in the United States and process information here. If you access the site from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the U.S. or other countries where our providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes take effect on the "Effective" date shown at the top of this page. Continued use of the site or services after that date constitutes acceptance of the updated policy.
Contact
Questions, requests, or complaints about this policy? Reach us through the contact page or write to:
AIRLIVING LLC (dba Outbound Engine)New Orleans Metro
1 Galleria Blvd, Suite 1900
Metairie, LA 70001, United States
hello@OutboundEngine.agency